Southwest Airlines CoLUV contacted consulting firm Oliver Wyman to boost a crew scheduling system after its holiday crisis, CEO Bob Jordan said in an interview.
The airline had to cancel over 16,700 flights from December 21 – December 31 as it struggled to recover from a severe winter storm versus its rivals, the Wall Street Journal reports.
Southwest has said the disruption would hit its pretax earnings by $725 million – $825 million.
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